logo ×

  • This field is for validation purposes and should be left unchanged.

FAQS

  • What is your Cancelation Policy?
    This is our full booking and cancellation policy.

    No payment is due at the time of booking.

    Full payment is due 30 days prior to arrival and will be automatically charged to your credit card on file.

    Cancellations must be in writing, either via email or requested through the booking site messaging.

    Bookings cancelled at least 30 days before the arrival date will receive a 100% refund, less a 5% credit card processing fee on any monies collected.

    Bookings cancelled at least 14 days before the start of stay will receive a 50% refund.

    If the reservation is cancelled within 14 days of arrival, there shall be no refund.

    You will be charged for any Hawaii General Excise Tax (“GET”), and/or Transient Accommodations Tax (“TAT”) that is due. Tax rates are set by the State of Hawaii and are subject to change without notice.

  • Do you offer discounts?

    As part of our agreement with our owners, we cannot discount stays of less than 28 days any more than our low season rate. We feel our rates are rather competitive for the quality of the units, the guest reviews, and the level of service that we provide.

  • Do you provide beach gear, snorkel gear, etc?

    We supply beach chairs, beach towels, a beach umbrella, and a small cooler for your use and enjoyment. For hygiene and fitment issues, we do not supply snorkel gear. There may be some left in the unit from previous guests, but they are not maintained or cleaned by us. We recommend renting some gear from a local shop like Boss Frogs or Maui Dive Shop to ensure a proper fit on both your mask and fins as well as a properly cleaned snorkel. To us, nothing will ruin a morning of snorkeling faster than a leaky ill fitting mask.

  • Do you provide highchairs, play and pack, etc.

    We recommend No Ka Oi Baby Rentals for those types of items. You can contact them and schedule the delivery after your check in time and they have been great to work with.

contact us find your rental