Find answers to common questions about arrival, departure, booking, cancellation, amenities, and guest services. Property features can vary by rental, so the individual listing and your reservation documents should be treated as the primary sources for unit-specific details.
If your question is not covered below, contact the Vacation Maui team.
Early check-in is not guaranteed and must be arranged in advance because it depends on cleaning and maintenance schedules. If you have an early arrival, please contact us to check availability. When available, early check-in may be offered at a reduced daily rate.
For liability reasons, luggage cannot be stored inside a vacation rental before check-in. Most properties do not have a separate luggage-storage area. Please make independent arrangements and do not leave luggage visible in an unattended vehicle.
Late check-out is not guaranteed and must be arranged in advance because it depends on cleaning and maintenance schedules. If you have a late flight, please contact us to check availability. When available, late check-out may be offered at a reduced daily rate.
No payment is due until 60 days before arrival. The full payment will be automatically charged to the credit card on file 60 days before the arrival date.
Cancellation requests must be made in writing by email to reservations@vacation-maui.net or through the booking site's messaging system. Requests by phone or text will not be accepted.
Bookings cancelled at least 60 days before arrival are penalty-free unless prepayments have been made. A 5% credit-card processing fee will be assessed on any money collected before the original payment due date.
Bookings cancelled at least 30 days before the start of the stay will receive a 50% refund of the nightly rate. Booking fees are nonrefundable once payment has been made.
If a reservation is cancelled within 30 days of arrival, there will be no refund.
If money is forfeited because of a cancellation, Vacation Maui may choose to refund additional funds based on its ability to fill the cancelled dates with a new booking.
Guests will be charged any applicable Hawaii General Excise Tax (GET), Transient Accommodations Tax (TAT), and Maui County Transient Accommodations Tax (MCTAT). Tax rates are set by the State of Hawaii and County of Maui and are subject to change without notice.
Cleaning fees may increase over time and are subject to change without notice.
No payment is due when the reservation is made. A credit card is required to secure the reservation and will be charged automatically 60 days before the arrival date.
As part of our agreement with our owners, we cannot discount stays of less than 28 days any more than our low season rate. We feel our rates are rather competitive for the quality of the units, the guest reviews, and the level of service that we provide.
A starter supply of toilet paper, paper towels, soap, dish soap, laundry soap, and trash bags is provided. Guests are responsible for purchasing additional supplies as needed. Coffee is not supplied, but the unit includes a coffee maker. Any coffee or filters left by a previous guest should not be assumed to be available.
Vacation rentals include basic cooking utensils, pots, pans, a coffee maker, a toaster, and a blender. Other appliances, including rice cookers, can vary by property. Check the individual listing or contact us if a particular item is important to your stay.
Vacation rentals generally include beach chairs, beach towels, a beach umbrella, and a small cooler. Check the individual property listing because inventory can vary.
For hygiene and fit reasons, Vacation Maui does not supply or maintain snorkel gear. Equipment left by previous guests has not been cleaned or inspected by us. Renting properly fitted equipment from a local provider is recommended.
Each property has a dedicated internet account. A typical service package is rated at 200 Mbps download and 20 Mbps upload. Actual Wi-Fi performance varies with the unit, equipment, network traffic, device, and service conditions. Internet service is not guaranteed to be uninterrupted, so guests working remotely should have a backup plan for critical meetings or deadlines.
Vacation Maui does not provide these items directly. We recommend Maui Vacation Equipment, an independent provider. Arrange delivery for after your check-in time unless Vacation Maui has approved another plan in advance. Confirm current inventory, specifications, pricing, delivery terms, and cancellation policies directly with the provider.
We recommend Maui Market Delivery, an independent grocery-delivery provider. Confirm current service areas, pricing, delivery timing, access requirements, and cancellation terms directly with the provider before ordering.
