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FAQS

Arrival & Departure

  • Early Check-In

    Unfortunately, early check-ins and late check-outs cannot be accommodated at this time. All units are equipped with smart locks and the codes provided will not work until check-in time. Please plan accordingly.

  • Do you have a place to store luggage?

    For liability reasons we cannot store luggage in the units prior to check-in. Unfortunately, there isn’t anywhere to store the luggage at the property. We suggest storing it in the trunk of the car until check-in.

  • Late Check-Out

    Unfortunately, early check-ins and late check-outs cannot be accommodated at this time. If you have a late flight out, we recommend simply booking another night so that you can enjoy the last full day on the island and shower before heading to the airport.

Booking and Cancellation

  • What is your Cancelation Policy?
    This is our full booking and cancellation policy.

    No payment is due at the time of booking.

    Full payment is due 30 days prior to arrival and will be automatically charged to your credit card on file.

    Cancellations must be in writing, either via email or requested through the booking site messaging.

    Bookings cancelled at least 30 days before the arrival date will receive a 100% refund, less a 5% credit card processing fee on any monies collected.

    Bookings cancelled at least 14 days before the start of stay will receive a 50% refund.

    If the reservation is cancelled within 14 days of arrival, there shall be no refund.

    You will be charged for any Hawaii General Excise Tax (“GET”), and/or Transient Accommodations Tax (“TAT”) that is due. Tax rates are set by the State of Hawaii and are subject to change without notice.

  • What is the payment schedule?

    No payment is due at the time of the booking. A card is required for the reservation and will be automatically charged 30-days prior to your arrival date.

  • Do you offer discounts?

    As part of our agreement with our owners, we cannot discount stays of less than 28 days any more than our low season rate. We feel our rates are rather competitive for the quality of the units, the guest reviews, and the level of service that we provide.

Amenities

  • Do You Provide Toilet Paper / Paper Towels / Shampoo / etc?

    We provide a starter pack of toilet paper, paper towels, soap, dish soap, laundry soap, and trash bags. Guests are responsible for purchasing additional supplies if needed. We do not supply coffee, but the coffee maker and filters are in the unit.

  • Does the unit have a blender, coffee maker, rice cooker, toaster, etc?

    All units have basic cooking utensils, pots, pans, coffee maker, toaster, blender, etc. We are currently working on adding rice cookers to our list of basic items.

  • Do you provide beach gear, snorkel gear, etc?

    We supply beach chairs, beach towels, a beach umbrella, and a small cooler for your use and enjoyment.
    For hygiene and fitment issues, we do not supply snorkel gear. There may be some left in the unit from previous guests, but they are not maintained or cleaned by us. We recommend renting some gear from a local shop like Boss Frogs or Maui Dive Shop to ensure a proper fit on both your mask and fins as well as a properly cleaned snorkel. To us, nothing will ruin a morning of snorkeling faster than a leaky ill-fitting mask.

  • What is the internet speed?

    All of our properties have dedicated internet accounts. The basic package is 200 MB down and 20 MB up. So realistically over Wi-Fi with latency, you should see at least 100 MB down and 10 MB up. This is sufficiently fast for remote work and streaming services.

  • Do you provide highchairs, play and pack, etc.

    We recommend No Ka Oi Baby Rentals for those types of items. You can contact them and schedule the delivery after your check in time and they have been great to work with.

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